How should health and human service workers engage clients in decision-making activities?

• A. Make the client's choices for them
• B. Remind clients that their participation is important
• C. Encourage the input of their family members
• D. Use medical terminology

Answer: (B)

Engaging clients in decision-making means recognizing their autonomy and inviting them to participate as partners in their care. When workers remind clients that their participation matters, they signal that the client’s values, preferences, and goals are central to the plan. This fosters shared decision-making: options are explained in plain language, risks and benefits are discussed, understanding is checked, and the client’s priorities shape choices. It also helps reduce power imbalances, build trust, and improve satisfaction and adherence to the plan.

Making decisions for the client is disempowering and can erode trust. Using medical jargon can create barriers to understanding. Involving family can be appropriate in some contexts, but the client’s own preferences and consent must remain central.